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Cloud Contact Center Terminology Update


https://andon.xxx.com/ticket/list/
https://www.qq.com, the URL requested for each incoming call will be https://www.qq.com#?mobile=18888888888&type=phone.
Inbound Call Pop-Up Parameters:Parameter | Description | Parameter Description |
mobile | Mobile number | / |
userId | Voice/Web channel: User ID WeChat channel: User's WeChat OpenID | / |
nickName | WeChat nickname | / |
avatar | User's profile photo | / |
status | User status | 100: Inbound Connecting 200: Connected 400: Ended |
type | Service type | phone: Voice Call im: WeChat/Web page channel graphic conversation om: Omnimedia, audio call only oim: Audio call + Graphic conversation |
agentEmail | Agent's email address | / |
agentMobile | Agent's mobile number | / |
agentNickName | Agent's nickname | / |
agentRoleId | Agent role | Admin General agent |
sdkAppId | Application ID | / |
window.addEventListener('message', (event) => {if (event.data && event.data.source === 'ccc-console' && event.data.payload) {const event = event.data.payload.event// The current event is completed, indicating the session is done}})

window.parent.postMessage({source: 'ccc-sdk',payload: {event: 'callOut',message: {phoneNumber: '15889xxxxxx', // Requireddesc: 'Mr. Liu' // The system displays the field during an outbound call. It is optional. Displays phoneNumber when not present.}}}, '*')
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