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DocumentationCloud Contact CenterWhat is Tencent Cloud Contact CenterHandling Firewall Restrictions

Handling Firewall Restrictions

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Last updated: 2025-07-15 15:17:57

Client Web SDK: Which Ports or Domains Need to Be Allowlisted

StreamLink connects via IP and port. Since Tencent Cloud server IPs are not fixed, your firewall must allow normal audio and video data transmission.
1. Lift IP access restrictions
2. Configure the allowlist for these ports
Domain name

connect.tencentcloud.com
otlp.connect.tencentcloud.com
api.connect.tencentcloud.com
sip.connect.tencentcloud.com

signailing.rtc.tencentcloud.com
schedule.rtc.tencentcloud.com
*.rtc.tencentcloud.com
*.rtc-web.com
*.rtc-web.io

wsssgp.im.qcloud.com
wsssgp.my-imcloud.com
apisgp.im.qcloud.com
apisgp.my-imcloud.com
webimsgp.im.qcloud.com
webimsgp.my-imcloud.com
sgp.imrich.qcloud.com
sgp.rich.my-imcloud.com
cos.ap-singapore.myqcloud.com
cos.ap-singapore.tencentcos.cn
filesgp.im.qcloud.com
downsgp.im.qcloud.com
TCP
443
UDP
8000, 8080, 8800, 843, 443, 16285


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