Overview
Intelligent Guidance is Tencent's online medical triage tool based on medical LLM and natural language processing technology, covering patient guidance, intelligent Q&A, science popularization and education, and other medical services. It helps matching suitable departments or doctors based on the patient's chief complaint and symptoms, and its intelligent Q&A help address hospital-related and other issues online. The product applies to online registration, Internet Hospital, regional platform, and other scenarios, resolving the mismatch of doctor-patient resources caused by patients' lack of medical knowledge and inconvenient in-hospital consultation.
Advantages
High Precision Patient Guidance Service
Based on a massive corpus, we have built a comprehensive Intelligent guidance model.
Directs to Registration Response
AI chatbot supports both text and voice input interaction. Based on the chief complaint, it automatically associates potential related symptoms and quickly guides patients to the suitable departments or doctors.
Lightweight Integration and Rapid Implementation
The access method is flexible, supports customization based on hospital conditions, and has the ability to replicate quickly.
Product Functions
Medical QA Assistant
Provide real-time intelligent responses to medical-related questions
Intelligent Guidance Assistant
Intelligent triage guides medical consultation and department recommendation
Use Cases
Hospital
The platform offers Intelligent Guidance service for hospital websites or apps, assisting patients with accurate triage and registration to enhance medical consultation efficiency and user experience.
Internet Hospital
Support online healthcare platforms to implement Intelligent Guidance and scientific triage before patients consult doctors remotely, guiding patients to quickly find the appropriate online department.
Private Medical Group
Cover multiple healthcare institutions under the group, unify patient guidance standards and processes, and help patients choose the appropriate hospital and specialized department nearby based on their chief complaint.
Regional Medical Consortium
Connect multiple medical units within the region to enable resource collaboration and intelligent triage, improving convenience and rationale for cross-organization patient care.