To use the Tencent Cloud AI Agent Security Gateway service (hereinafter referred to as the "Service"), you shall read and comply with the Tencent Cloud AI Agent Security Gateway Service Level Agreement (hereinafter referred to as the "Agreement" or "SLA") and the Tencent Cloud Service Agreement. This Agreement includes terms and definitions relating to the Service, Service Availability, the compensation plan, disclaimers, and other relevant matters. Please read all provisions carefully and ensure that you fully understand them. Limitations, disclaimers, and other provisions concerning your material rights and interests may be highlighted in bold, underlined, or otherwise brought to your particular attention. Unless you have carefully read, fully understood, and accepted all provisions of this Agreement, please do not purchase the Service. By clicking "Agree" or "Next," purchasing or using the Service, or otherwise expressly or implicitly indicating your acceptance of this Agreement, you shall be deemed to have read and agreed to be bound by this Agreement. This Agreement shall then take legal effect between you and Tencent Cloud and become a legally binding document for both parties.
1. Terms and Definitions
1.1 Tencent Cloud AI Agent Security Gateway
The AI Agent Security Gateway provided by Tencent Cloud refers to the security protection capabilities that Tencent Cloud provides to you for AI Agent and large model scenarios. As a security hub connecting AI Agents, large models, MCP, and services, it provides end-to-end protection ranging from token control and security protection to log auditing. For details, please refer to AI Agent Security Gateway. The Service you purchase and the service content actually provided by Tencent Cloud shall prevail. 1.2 Service Month
A Service Month refers to each calendar month included in the service term for which you purchase the Service. For example, if you purchase the Service for three months and the Service is activated on March 17, the service term will include four Service Months: the first Service Month runs from March 17 to March 31, the second from April 1 to April 30, the third from May 1 to May 31, and the fourth from June 1 to June 16. Service Availability is calculated separately for each Service Month.
1.3 Failed Request
A Failed Request refers only to a request that fails due to a fault inherent in the Service. Request failures caused by reasons not attributable to the Service shall not be counted as Failed Requests. For example, service request failures caused by network faults, faults in your backend services, use exceeding applicable limits, or errors in your configuration or use shall not be counted as Failed Requests.
1.4 Service Unavailability
The Service shall be deemed unavailable if all of your requests to the AI Agent Security Gateway service continuously fail during any consecutive one-minute period.
1.5 Monthly Service Unavailable Minutes
If all of your requests to the AI Agent Security Gateway service continuously fail during any consecutive one-minute period, that minute shall be counted as Service Unavailability. Any period of less than one minute shall not be counted as Service Unavailability. Monthly Service Unavailable Minutes refers to the total duration of Service Unavailability during a Service Month.
1.6 Total Minutes in a Service Month
Total Minutes in a Service Month = Number of days in the Service Month * 24 (hours) * 60 (minutes)
2. Service Availability
2.1 Calculation of Service Availability
Service Availability = (1 - Monthly Service Unavailable Minutes / Total Minutes in a Service Month) × 100%
2.2 Service Availability Standard
The Service Availability of the Service shall be no less than 99.90%. If the foregoing Service Availability standard is not met (except under circumstances specified in the Disclaimer), you may receive compensation in accordance with Section 3 (Compensation Plan) of this Agreement.
3. Compensation Plan
If the Service Availability of the Service falls below the standard, you shall be entitled to compensation in accordance with the following provisions:
3.1 Compensation Standard
(1) Compensation shall be provided by Tencent Cloud in the form of vouchers. You shall comply with the rules governing the use of vouchers (including their validity periods), subject to the applicable voucher rules published on the Tencent Cloud official website. Vouchers issued as compensation cannot be redeemed for cash, are not eligible for invoices, and may only be used through your Tencent Cloud account to purchase the Service. They cannot be used to purchase other Tencent Cloud services and may not be transferred, gifted, or otherwise disposed of by you.
(2) If the Service Availability standard is not met in a Service Month, the amount of compensation shall be calculated separately for that non-compliant Service Month. The total amount of compensation shall not exceed the corresponding monthly service fee paid by you for the Service during that non-compliant Service Month (for purposes hereof, the monthly service fee excludes any amount offset by vouchers, coupons, service fee reductions, or similar deductions).
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Less than 99.9% but equal to or greater than 99% | 10% of the monthly service fee |
Less than 99% but equal to or greater than 95% | 25% of the monthly service fee |
Less than 95% | 100% of the monthly service fee |
3.2 Time Limit for Compensation Claims
(1) If the Service Availability standard is not met in a Service Month, you may submit a compensation claim after the fifth (5th) business day of the month following the end of the applicable non-compliant Service Month, solely through the ticketing system associated with your account. Tencent Cloud will verify the claim after it is submitted. If any dispute arises between the parties regarding the calculation of Service Availability for a Service Month, both parties agree that Tencent Cloud's backend records shall be final and controlling.
(2) You must submit a compensation claim no later than sixty (60) calendar days after the end of the applicable non-compliant Service Month. If you fail to submit a compensation claim within sixty (60) days after the end of the applicable non-compliant Service Month, submit such claim only after that sixty-day period has expired, or submit the claim by any means other than that specified in this Agreement, you shall be deemed to have automatically waived your right to claim compensation and any other rights against Tencent Cloud. Tencent Cloud shall be entitled not to accept your compensation claim and shall not be required to provide you with any compensation or indemnification.
4. Disclaimer
Service Unavailability caused by any of the following shall be excluded from the calculation of Service Unavailability and from the scope of Tencent Cloud's compensation obligations, and Tencent Cloud shall bear no liability to you in connection therewith:
4.1 Your failure to develop applications in accordance with the development specifications or usage recommendations set forth in the product documentation for the Service, or your operational errors.
4.2 System maintenance performed by Tencent Cloud after prior notice to you, including but not limited to cutovers, repairs, upgrades, and simulated fault drills.
4.3 Any failure caused by network or equipment faults or configuration adjustments involving equipment not owned by Tencent Cloud, including circumstances where backend services pointed to by the backend addresses or backend paths you configure for use of the Service fail to operate normally or operate unstably.
4.4 Any failure caused by the loss or disclosure of data, passcodes, passwords, or similar information due to improper maintenance by you.
4.5 Service Unavailability or failure to meet the Service standard caused by reasons not attributable to Tencent Cloud, or by other force majeure events.
4.6 Any failure caused by attacks or other improper conduct affecting your application interfaces or data.
4.7 The suspension of your backend services because they provide pornographic, gambling-related, drug-related, or other illegal or non-compliant services or information.
4.8 Inaccessibility of frontend or backend services caused by improper configuration policies on your part, such as configuring an excessively restrictive traffic control policy.
4.9 Service Unavailability caused by your use exceeding the usage limits of the Service.
4.10 Request failures caused by incorrect certificate configuration, domain name configuration issues, security group or firewall configuration, or other reasons attributable to you or the party from which the request originates.
4.11 Any circumstance under which Tencent Cloud may disclaim liability or be exempt from compensation as set forth in applicable laws and regulations, relevant agreements, relevant rules, or applicable service terms, rules, instructions, or similar documents separately issued by Tencent Cloud.
5. Miscellaneous
5.1 The parties confirm and hereby acknowledge that, under no circumstances, if you incur losses due to Tencent Cloud's breach in the course of your use of the Service, shall Tencent Cloud's total liability for breach exceed the total service fees paid by you for the Service during the preceding twelve (12) months.
5.2 Tencent Cloud shall have the right to amend the provisions of this Agreement from time to time in response to changes or as necessary. You may review the applicable provisions in the latest version published on the Tencent Cloud official website. If you do not agree to any amendment made by Tencent Cloud to this Agreement, you shall have the right to stop using the Service. If you continue to use the Service, you shall be deemed to have accepted the amended Agreement.
5.3 This Agreement is a supplemental agreement to the Tencent Cloud Service Agreement and shall have the same legal effect as the Tencent Cloud Service Agreement. Matters not provided for in this Agreement shall be governed by the relevant provisions of the Tencent Cloud Service Agreement. If any provision of this Agreement conflicts or is inconsistent with any provision of the Tencent Cloud Service Agreement, this Agreement shall prevail, but only to the extent of such conflict or inconsistency. (End)