Customer Service
If you have any questions about Tencent Cloud products, please contact our customer service for assistance.
Hong Kong, China: +852 800 906 020 (Toll Free)
United States: +1 844 606 0804 (Toll Free)
United Kingdom: +44 808 196 4551 (Toll Free)
Canada: +1 888 605 7930 (Toll Free)
Australia: +61 1300 986 386 (Toll Free)
Submitting a Ticket
When you encounter operational or technical issues with products, you can log in to the Tencent Cloud Official Website. Follow the interface guidance to submit a ticket, and we will respond as soon as possible. We look forward to your valuable feedback.
Ticket links: A ticket can have the following status:
Pending processing: the ticket is just submitted or has been received but not reviewed by the technical support team. You can submit more information for or close the ticket at this stage.
Processing: the technical support team has received and reviewed the ticket and is taking an action. You can submit more information for or close the ticket at this stage.
More information required: the technical support team has received and reviewed the ticket, but more information is required for processing it. You can close the ticket at this stage.
Note:
The ticket will revert to "pending processing" status after you re-submit the ticket with more information.
Closed: the ticket has been resolved, or you closed the ticket before it was processed.