Customer Service
When you encounter issues while using Tencent Cloud, you can directly call customer service for assistance.
Hong Kong, China: +852 800 906 020 (Toll-Free)
United States: +1 844 606 0804 (Toll-Free)toll-free)
United Kingdom: +44 808 196 4551 (Toll-Free)om +44 808 196 4551 (toll-free)
Canada: +1 888 605 7930 (Toll-Free)
Australia: +61 1300 986 386 (Toll-Free)86 386 (toll-free)
Submitting a Ticket
If you encounter any OPS or technical problems when using our products, you can log in to the Tencent Cloud official website, and follow the on-screen prompts to submit a ticket. We will get back to you as soon as possible. The ticket-related entries are as follows:
The ticket status is described as follows:
Pending processing: the ticket is just submitted or has been received but not reviewed by the technical support team. You can submit more information for or close the ticket at this stage.
Processing: the technical support team has received and reviewed the ticket and is taking an action. You can submit more information for or close the ticket at this stage.
More information required: the technical support team has received and reviewed the ticket, but more information is required for processing it. You can close the ticket at this stage.
Note:
When a ticket in the to-be-supplemented status is supplemented and resubmitted, it will enter the unprocessed status again.
Closed: the ticket has been resolved, or you closed the ticket before it was processed.